Returns, Cancellation, Substitutions and Approval Goods

Returns: 
Goods should be examined on arrival and any damage or loss entered on the Carrier's note/reported to the Post Office or the Carrier's note should be signed “unexamined”
.

In the unlikely event that you receive faulty or damaged goods, goods will be repaired or replaced free of charge, providing 
a. The goods have not been used and have not been tampered with
b. The seller and Carrier are notified in writing of such damage, within 3 days of receipt of goods
.

In the event of non-arrival of goods, no claim will be considered unless notification is given to the Seller, within 10 days from the date of the Seller's invoice.


Cancellation
: Once manufacture has commenced, cancellation of items made to a Buyer's specific requirements will involve all manufacturing costs incurred up to the time of cancellation.


Substitutions
: Sometimes the product specifications from the manufacture may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it within 14 days.
All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible. Illustrations, descriptions and dimensions, in the Seller's catalogues or website, although correct in general detail, do not constitute a sale by description. The Seller's policy is one of continuing improvement and the Seller reserves the right to vary or modify the design specification or finish without notice, unless written undertaking has been given to the contrary.


Approval: 
Items in stock will gladly be sent on approval. These will be charged upon despatch and credited, if returned in good condition within 14 days. We regret we cannot now make any article specially for 'approval'. Goods made in particular sizes, styles, materials or colours etc. must be regarded as firm orders. In view of ever increasing costs, it is regretted that carriage or postage must in future be charged on all goods sent 'On Approval'.

Ormsby of Scarisbrick, 542 Southport Road, Scarisbrick, Ormskirk, Lancashire L40 9QQ | T. (01704) 880294 | E. info@ormsby.co.uk